Alberto Terol

In my Change Management sessions at ISDI, I stress the need to balance People, Processes, and Technology perspectives when pursuing to drive change.

But very often, organizations fall into “technological infatuation.”

Reading the latest Slack report, I see that once again, the problem we are facing in AI adoption stems from using the wrong tools, or using them inappropriately, for use cases that are not worthwhile. Therefore excitement is fading and usage stalling due to poor implementation and misaligned priorities.

We have followed the path of falling in love with the “last shiny object” from a purely Technological perspective and have forgotten to revisit the Processes and the impact on People.

What could go wrong? Well, it is not surprising that enthusiasm for AI has declined in the past year. On one hand, many organizations do not see the economic impact, and many employees find that instead of allowing them to flourish in their tasks, it traps them in “doing more with less”.

The good news is that we are still on time for reshaping how we approach AI adoption if we focus enough on the individuals, their fears and hopes, the tasks that they need to acomplish and how could they operate the businesses levaraging on Technology rather than just implementing AI tools and figuring out how to use them.

People 👉 Processes 👉 Technology

Many thanks to Chrissie Arnold for conducting such a rigorous study on the FutureOfWork.

Link to the report in comments…